Refund policy

Return Policy

At Florentina Jewellers we want you to be happy with your purchase. Please read the return policy carefully before placing an order.

Returns and Exchanges

Earrings and pierced jewelry are non-returnable for hygiene reasons.

Custom-made or personalised jewelry is non-returnable.

Products ordered in the wrong size are non-returnable.

Sale items are non-returnable.

For eligible items, we offer a 10-day exchange policy from the date of delivery.

Refunds are not provided. Exchanges or store credit may be offered at our discretion.

Conditions for Returns

Returned items must be unused, unworn, and in their original packaging.

Items must be returned in a resalable condition.

Return postage costs are the responsibility of the customer.

How to Request a Return or Exchange

To request a return or exchange, please contact us within 10 days of receiving your order.

Please include your order number and the reason for the return or exchange.

Once your request is approved, we will provide instructions for the return.

Important Notes

If the item is damaged or defective, please contact us within 24 hours of delivery.

We may require photo evidence of the issue.

Contact

If you have any questions about returns or exchanges, please contact us using the details provided on the website.